What is your cancellation policy?         

We require a $200/week Non-Refundable Booking Deposit in order to secure a rental request.  The remainder of the balance owing is to be paid 3 weeks prior to your delivery date. Your final payment is also Non-Refundable.

In the event that you need to cancel your holiday after your final balance has been paid, we can only issue a refund if the trailer is able to be re-rented for the duration of your own reservation. If you need to cut your visit short after your trailer has been delivered, there are no refunds or credits for your unused days, UNLESS it is because of an evacuation order, in which case you will be offered a credit for your unused days minus the Prep, Delivery and waste tank rinse fee.

What if before my Vacation the Campground is Evacuated because of a Forest Fire, There are Travel Bans or a Death in my immediate Family?           

In these circumstances (granted that we are unable to re-rent the trailer) you will be offered three options: to forward your payment to a future booking within the same calendar year, to change the location of delivery, or to be offered a partial refund for services not rendered (ie. Preparation Fee, Delivery/Setup/Pickup Fee, and Waste Tank Fee). (Please note that an evacuation alert, or excessive smoke due to a nearby wildfire do not qualify, unless we deem the area as unsafe for the delivery of your rental.) 

We are a small family run business with a very short season, once your booking has been received, we subsequently turn away business from other potential guests. We understand that life happens and urge you to look into private trip cancellation insurance for your own peace of mind.

Do you own your own trailers?       

Yes, we own all of our own trailers. This means that they are meticulously cleaned and maintained as we have a vested interest in them. It also allows us to provide a consistent level of service whether you rent the smallest or largest unit. When not in use by you, they are parked in a secured private storage lot.

Can I self-tow any of your trailers?   

Unfortunately, none of our trailers are available for self-towing.

 Do you allow pets in your trailers?

Yes, we do allow small dogs, but ONLY in the 30′ Catalina Santara’s. And only ones that are approved by us PRIOR to receiving the upfront $200 rental deposit.  An EXTRA $250 upfront PDD (Pet Damage Deposit) for possible damage or extra cleaning is required which will be refunded if the trailer is returned clean and undamaged. It is your responsibility to clean up after your pet including any pet-hair.  If evidence is found that a pet was in your trailer without our prior approval you can be charged up to $250.

 What do I need to take along?

 You will need to bring your clothes, towels, food, drink and blankets. The trailers come fully equipped from pots and pans to an outside camp stove. (Each trailer page has a button labeled “inventory list” that details everything that is included in the trailer.)

 How can payment be made?

A $200 non-refundable deposit is required at the time of booking to secure your reservation. The balance owing must be paid 3 weeks before the start of your trip. We accept e-transfer, VISA, Master card, or any other major credit card.

 Do you deliver and set up the trailer?

 Yes we do, to campgrounds and private residences almost anywhere in the Okanagan and Shuswap, the charge depends on the distance from Enderby, BC. Delivery Setup and Pickup starts at $180 for local (Quilakwa and Riverside Campground) $250 for up to 30 mins away (Salmon Arm, Vernon, Shylynn Ranch) $300 for up to 1 hour (Lake Country/Winfield) $400 for up to 1.5 hours away and $500 for up to 2 hours (Penticton). We do deliver farther but only if our schedule allows.

Our average delivery times are between 2-4pm, taking your campground check-in time and our schedule into consideration. As for pickup, please be ready for our arrival at 10am, as we do need time to prepare the trailer for travel prior to your campground checkout time.

 Are your trailers insured?

Yes, they are insured for rental purposes through ICBC which covers liability, fire, or damage caused by falling trees, etc. However, it does not cover damage caused by YOU the renter. We therefore require a valid credit card number on file as you will be responsible for any damage incurred that is not covered by ICBC.

 Does the trailer have air conditioning?

Yes, ALL of our trailers have air conditioning, however, you must be hooked up to 30 Amp power in order for them to work. Alternatively, you can rent one of our super quiet generator sets. Please note, as a rule of thumb an RV air conditioner can only accomplish a 10-degree C difference between inside and outside temperature. If the thermostat is set too low the unit will ‘freeze up’ and may destroy itself.

 Do you move trailers?

We do tow travel or other bumper-pull style trailers other than our own as well but are not set up for 5th wheels at this time. Please contact us for pricing and availability.